FAQ
If you have a question about your parcel, we have compiled a list of frequently asked questions here. We hope you find them useful! If not, please feel free to contact us.
How long will it take to receive my order?
Once an order is placed, we require 1 - 3 business days to process it. Once your order has been processed, it will be shipped. On average, shipping takes 8 to 12 business days.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number which you can use to track your parcel online.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to fulfill your request.
Do you offer refunds or exchanges?
If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
What payment methods do you accept?
You can pay securely with:
- Apple Pay
- Google Pay
- Paypal
- ShopPay
- Visa
- Mastercard
- American Express
- UnionPay
How can I contact customer service?
You can contact our customer service using the contact info below.
Customer service opening hours:
Monday - Friday: 9AM - 6PM AEST
E-mail: info@jones-moda.com
Phone number: +61 485 976 284